Last Updated: July 2026

At Smak Av Indonesia, we are committed to providing friendly, reliable, and timely customer support. Our goal is to ensure every customer has a smooth shopping experience.

Customer Support

Our support team is available to assist you with:

• Product information
• Order status
• Delivery inquiries
• Payment issues
• Returns and refunds
• Product recommendations
• General questions

Response Time

We aim to respond to all customer inquiries:

• Email: Within 24 business hours
• Contact Form: Within 24 business hours
• Live Chat (if available): During business hours

Response times may be slightly longer during weekends, public holidays, or promotional periods.

Order Support

If you need assistance regarding an existing order, please provide:

• Your order number
• Full name
• Email address used for the purchase
• A brief description of your inquiry

Providing this information helps us resolve your request more quickly.

Product Issues

If you receive a damaged, incorrect, or missing item, please contact us within 24 hours after delivery.

Please include clear photos of the product and packaging so we can investigate and provide the appropriate solution.

Communication

We strive to communicate respectfully and professionally with every customer.

We kindly ask customers to remain respectful when contacting our support team. We reserve the right to refuse service in cases of abusive, threatening, or inappropriate behaviour.

Business Hours

Customer support is available during our regular business hours.

Messages received outside business hours will be answered on the next business day.

Contact Us

If you need assistance, we're here to help.

Smak Av Indonesia

? Email: support@smakavindonesia.com

? Website: www.smakavindonesia.com

Thank you for choosing Smak Av Indonesia. We appreciate your trust and look forward to serving you with authentic Indonesian flavours throughout Norway.