Last Updated: July 2026

At Smak Av Indonesia, customer satisfaction is important to us. Due to the nature of our products, we have the following return policy.

Food Products

For health and food safety reasons, we are unable to accept returns or exchanges on food products once they have been delivered.

Please ensure that you review your order carefully before completing your purchase.

Damaged or Incorrect Orders

If you receive an item that is:

• Damaged during delivery
• Incorrect
• Missing from your order
• Defective upon arrival

please contact us within 24 hours of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

After reviewing your request, we may offer:

• A replacement product
• A refund
• Store credit

The solution provided will depend on the circumstances of the claim.

Perishable Products

Fresh and frozen products cannot be returned once they have been delivered, unless they arrive damaged or due to an error on our part.

Delivery Issues

Please ensure someone is available to receive your order.

We are not responsible for products that deteriorate because the customer was unavailable to accept delivery or provided an incorrect delivery address.

Refund Processing

Approved refunds will be issued using the original payment method.

Refunds are typically processed within 5–10 business days, depending on your payment provider.

Non-Returnable Items

The following items cannot be returned:

• Fresh food
• Frozen food
• Cooked meals
• Opened food packages
• Products damaged due to improper storage after delivery

Contact Us

If you have any questions about our Return Policy or need assistance with your order, please contact us:

Smak Av Indonesia

Email: info@smakavindonesia.com

Website: www.smakavindonesia.com